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Guest Services 8/16/2016

Kraft Group LLC Foxborough, MA

Company
Kraft Group LLC
Job Classification
Part Time
Company Ref #
2367
AJE Ref #
575893324
Location
Foxborough, MA
Experience
Entry Level (0 - 2 years)
Job Type
Temporary

JOB DESCRIPTION

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Company: TeamOps LLCPosition Summary:This position is responsible for customer service and ensuring only appropriately ticketed patrons access the club and suite area. Responsibilities & Accountabilities:


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On arrival at your assigned section, checking the immediate area for any safety hazards, defects, etc. Reporting any of these conditions to the supervisor immediately

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Greeting each guest with a warm smile and friendly greeting (\\"May I help you\\" or \\"Good morning/afternoon/evening\\", etc.) Be polite and courteous at all times and be as helpful as possible

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Making sure all patrons seeking entry to the clubs & suites presents his/her club or suite ticket. Access to the clubs & suites is via the elevators, escalators, stairwells, and mezzanine doors.

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Certain suites within the facility require staff to be posted at the door. Staff located at these doors will be equipped with a checklist, and are to ensure that only authorized individuals enter. Unless an incident takes place, at no time will the staff member go inside the suite...even if invited!

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Club Ushers serve an important role. Ushers responsibilities include: assisting guests find their seats, answering questions, performing drops into the seating areas, identifying potential issues, and alerting the proper authorities in the event of an incident.

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Club Ushers should routinely inspect the ADA Platforms and verify that only properly ticketed patrons access these areas

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Occasionally members of the media are allowed to setup cameras on the ADA Platforms. Your supervisor will inform you of these exceptions on an as needed basis

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Answering all questions, addressing all complaints and concerns and assisting guests with all issues in a courteous, professional and effective manner

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Enforcing the \\"No Smoking\\" policy

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Other duties as assigned.