END DATE October 13, 2016

Guest Services Representative

Forest City Realty Trust - Charleston, WV

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Job Description

Position Summary
The Guest Services Representative is responsible for the guest services area at the center and includes greeting guests, answering phone calls, and assisting guests with questions regarding services, tenants, and hours of operation. Responsibilities may include parking validation, sale of gift cards, sale of lottery tickets and ticketing and operation of trackless train rides.

Prefer a high school diploma, GED (General Educational Development), or equivalent.

Previous customer service or retail sales experience

Other Skills
1. Computer skills necessary to log information and access electronic resources to look up information
2. High School level math proficiency
3. Ability to communicate effectively with a wide variety of guests and tenants and answer questions and concerns professionally and courteously
4. Ability to multi-task
5. Maintain a positive attitude and contribute toward a quality work environment

Forest City Realty Trust is an Equal Employment Opportunity/Affirmative Action Employer, M/F/Disability/Vets.