Guest Services Representative
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The Guest Services Representative is responsible for the guest services area at the center and includes greeting guests, answering phone calls, and assisting guests with questions regarding services, tenants, and hours of operation. Responsibilities may include parking validation, sale of gift cards, sale of lottery tickets and ticketing and operation of trackless train rides.
Prefer a high school diploma, GED (General Educational Development), or equivalent.
Previous customer service or retail sales experience
1. Computer skills necessary to log information and access electronic resources to look up information
2. High School level math proficiency
3. Ability to communicate effectively with a wide variety of guests and tenants and answer questions and concerns professionally and courteously
4. Ability to multi-task
5. Maintain a positive attitude and contribute toward a quality work environment
Forest City Realty Trust is an Equal Employment Opportunity/Affirmative Action Employer, M/F/Disability/Vets.