Guest Services Representative

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POST DATE 9/14/2016
END DATE 10/13/2016

Forest City Realty Trust Charleston, WV

Charleston, WV
AJE Ref #
Job Classification
Part Time
Job Type
Company Ref #


Position Summary
The Guest Services Representative is responsible for the guest services area at the center and includes greeting guests, answering phone calls, and assisting guests with questions regarding services, tenants, and hours of operation. Responsibilities may include parking validation, sale of gift cards, sale of lottery tickets and ticketing and operation of trackless train rides.

Prefer a high school diploma, GED (General Educational Development), or equivalent.

Previous customer service or retail sales experience

Other Skills
1. Computer skills necessary to log information and access electronic resources to look up information
2. High School level math proficiency
3. Ability to communicate effectively with a wide variety of guests and tenants and answer questions and concerns professionally and courteously
4. Ability to multi-task
5. Maintain a positive attitude and contribute toward a quality work environment

Forest City Realty Trust is an Equal Employment Opportunity/Affirmative Action Employer, M/F/Disability/Vets.



Founded in 1920 as a lumber dealer, the company now focuses on commercial and residential real estate development in metropolitan areas across the US. Its commercial group develops and manages 100 retail and office properties, hotels, life science buildings, and nearly 20 regional malls in about 15 states.

The residential group owns and manages some 120 upscale and middle-market apartments, condominiums, senior citizen, and military housing units. Forest City also owns some 10,500 acres of land, some held for sale and some held for future development.

Company Size:
1,001-5,000 Employees
Real Estate
Social Media:
50 Public Square, Suite 13
Cleveland, OH 02451
Cleveland, OH 44113

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