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Guest Services Supervisor - Bluegreen's Seabreeze Resort

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POST DATE 9/8/2016
END DATE 10/8/2016

Bluegreen Vacations Daytona Beach, FL

Company
Bluegreen Vacations
Job Classification
Full Time
Company Ref #
hc.267876
AJE Ref #
576118912
Location
Daytona Beach, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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The Guest Services Supervisor is responsible for the daily operations of the Front Desk activities, reservations, and their coordination with other departments. This position works closely with the Front Desk, Housekeeping, Maintenance, and Sales departments to maintain proper working relationships. Specific Duties, Activities and Responsibilities: Prepare daily reports as directed by Front Office Manager. Track and maintain housekeeping/maintenance reports on a daily basis. Front Desk Process - Perform Front Desk duties as necessary. Daily checks of all audits to ensure SOPs are being followed. Inventory Management - Manage the resort inventory to attain the highest yield per resort objectives. Provide training to all Front Desk associates on proper reservation procedures. Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs. Respond to Guest/Owner issues. Assist in maintaining continued training for Front Desk staff. Assist in coaching, counseling, and developing of Front Desk staff as necessary. Schedule the Front Desk associates as directed by the Front Office Manager. Willing and able to work any shift as necessary as dictated by the needs of the Resort to ensure adequate coverage at all times. Research and present ideas on the best ways to handle guests, coworkers, and vendors in a positive and productive way per the Bluegreen policies and procedures.