HELP DESK TECHNICIAN II JOB IN COPPELL, TEXAS 8/30/2016

Modis Coppell, TX

Company
Modis
Job Classification
Full Time
Company Ref #
23170342.21601022
AJE Ref #
576021547
Location
Coppell, TX
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span B HELP DESK TECHNICIAN II JOB IN COPPELL, TEXAS /B br   br A top multinational IT Service Provider is looking to fill a B Help Desk Technician II Job /B at their B Coppell, Texas /B location. br   br B LOCATION: Coppell, TX /B br B Zip Code: 75019 /B br B LENGTH: 12 Month Contract to Hire (Will look to convert full time after 12 months based on performance) /B br   br This company offers an opportunity to convert full time with an excellent benefits package. Once converted full time there is room for career growth and the opportunity to change verticals and take your career to the next level! br   br This will be a Help Desk environment for multiple end clients so candidates must have a diverse skill set. br   br B MAIN REQUIREMENTS /B br • Active Directory and VPN are a must br • High School Diploma br • Troubleshooting skills-Need to know what questions to ask to get to the root of the problem quickly br • Windows/Outlook software support br • Desktop Support Experience br • Remedy ticketing system preferred, but other ticketing systems will be considered br • A+ certification is preferred br • Flexibility since the processes may change on a day-to-day basis depending on the client they are working with and what the client’s needs are br • Moldable br • Able to take direction br • Multitasking br • Good attendance (there is a point system) br • Ability to thrive in an up-tempo high stress environment. br B   /B br B MAIN RESPONSIBILITIES /B br • Provides technical support to users for basic computer related technical problems.   br • Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue. br • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met. br • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.   br • Resolves and/or refers more complex technical problems through a defined escalation process. br • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. br • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. br • Experience with solving computer related problems.   br • Experience with company products, operation systems and escalation policy.   br • Good communication, interpersonal and organizational skills.   br   br Is this job tailored just for you?  Our client is ready to begin interviewing for this B Help Desk Technician II Job /B at their B Coppell, TX /B location, so please upload your most recent resume and apply today! br   br   br   br   br /span