HELP DESK TECHNICIAN JOB IN LENEXA, KS

This job is no longer active. View similar jobs.

POST DATE 9/15/2016
END DATE 10/24/2016

Modis Overland Park, KS

Company
Modis
Job Classification
Full Time
Company Ref #
23182142.21601022
AJE Ref #
576183183
Location
Overland Park, KS
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span B HELP DESK TECHNICIAN JOB IN LENEXA, KS /B br   br A top multinational IT Service Provider is looking to fill a B Help Desk Technician Job /B at their B Lenexa, KS /B location. br   br B Location: LENEXA, KS /B br B Duration: 6 Months     /B br B Zip Code: 66210 /B br B Hrs/Wk: 40.00 /B br   br B Main Requirements /B br • High School Diploma with 1 to 3 years’ experience br • Tech Support Experience br • Help Desk Experience br • Supporting Custom Software br • Expert Customer Service Experience br • Ticketing system experience br   br B Main Responsibilities /B br • Provides technical support to users for moderately complex computer related technical problems on a primary account br • Acts as customer service lead/account specialist br • Provides back-up assistance on other accounts br • Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met br • Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems br • Resolves or refers highly complex technical problems as appropriate br • Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame br • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation br • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved br • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates br   br Is this job tailored just for you?  Our client is ready to begin interviewing for this B Help Desk Technician Job /B in B Lenexa, KS /B , so please upload your most recent resume and apply today! br   br   br /span