HELP DESK TECHNICIAN JOB IN LENEXA, KS
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POST DATE 9/15/2016
END DATE 11/3/2016
Overland Park, KS
JOB DESCRIPTIONspan B HELP DESK TECHNICIAN JOB IN LENEXA, KS /B br br A top multinational IT Service Provider is looking to fill a Help Desk Technician Job at their Lenexa, KS location. This is 6 month contract to hire role, 40 hours a week with limited to no overtime. br br B Main Requirements /B br ul
li High School Diploma with 1 to 3 years’ experience /li li Tech Support Experience /li li Help Desk Experience /li li Supporting Custom Software /li li Expert Customer Service Experience /li li Ticketing system experience /li /ul
br B Main Responsibilities /B br ul
li Provides technical support to users for moderately complex computer related technical problems on a primary account /li li Acts as customer service lead/account specialist /li li Provides back-up assistance on other accounts /li li Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met /li li Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems /li li Resolves or refers highly complex technical problems as appropriate /li li Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame /li li Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation /li li Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved /li li Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates /li /ul
br Is this job tailored just for you? Our client is ready to begin interviewing for this B Help Desk Technician Job in Lenexa, KS, /B so please upload your most recent resume and apply today! br br br /span