HP Federal Field Technical Support Representative

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Washington, DC

Company
DiversityWorking
Job Classification
Full Time
Company Ref #
7288738
AJE Ref #
576153706
Location
Washington, DC
Job Type
Regular

JOB DESCRIPTION

APPLY
The Printing and Personal Systems (PPS) organization is HP's largest business unit in terms of revenue with a product portfolio that encompasses personal computers, technical workstations, printers, graphics solutions, managed-print services and internet services. At PPS, our products are inspired by our customers and reflect our passion to fuse form, function, style and reliability into great computers and printers. This focus coupled with unmatched global scale, has made PPS the world's leader in printers and PCs. We attribute our success to the expertise, passion and commitment of our people. Customer Support and Services (CSS) supports HP's Printing and Personal Systems (PPS) organization that includes personal computers, technical workstations, printers, graphics solutions, managed-print services and internet services. Key Responsibilities:
-Installation and configuration of HP Printers. -Perform maintenance and repairs on HP Printers using diagnostics and technical experience. -Understands customer goals; identifies consequences of various solutions. -Provides the customer with overview of installation or repair activity. -Must keep the customer well informed through service. -Maintains a high level of customer satisfaction by clarifying what the customer needs and ensuring that they are met. -Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures. -Monitor alerts using HP Tools and take appropriate actions to resolve issue or facilitate repair calls. -Administrative work completed daily. -Keep up-to-date on all HP printer products. -Actively participated in growth opportunities for products and services.Qualifications:
-High school diploma or equivalent, plus additional broad technical training, or some college. -Repair experience:
HP Wide Format Printers; DesignJets, HP Mono and Color LaserJet printers. -Experience working directly with customers. -Must have excellent communication skills and the ability to interact with customers on-site, in a professional manner. -Strong troubleshooting skills. -Position requires up-to-date technical knowledge in hardware technology. -Applicant should possess technical aptitude and is able and willing to learn and to retain further technical knowledge and apply that knowledge. -Valid driver's license required along with acceptable driving record. -Able to lift up to 50 lbs. -75% local travel required. Additional Qualifications:
-Working scheduled and unscheduled overtime is required. -Working special hours/assignments may be required. -Demonstrated success to work independently, with success in prioritization, planning and teamwork. -Requires a strong aptitude to work independently, parallel processing and very strong effective communication skills. -Taking appropriate risk, exercising solid business judgment, and printer industry knowledge is preferred. HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improves the lives of our clients. At HP, we know that our people and values are the most important elements in this success. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply.*
* Job:

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* Services
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* Title:

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* HP Federal/Field Technical Support Representative
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* Location:

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* District of Columbia-Washington
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* Requisition ID:

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* 1505251
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* Other Locations:

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* United States-Maryland-All
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