HP Service Anywhere Engineer 8/9/2016

TCS Chicago, IL

Company
TCS
Job Classification
Full Time
Company Ref #
28636414
AJE Ref #
575827608
Location
Chicago, IL
Job Type
Regular

JOB DESCRIPTION

APPLY
MANDATORY TECHNICAL SKILLS

* HP Service Anywhere (uSAW)
* HP Service Manager
* MS Office 2010, 2013, 365
* MS Windows 7
* Web Services
* Written and verbal communication skills

ROLES & RESPONSIBILITY

* Work with client to understand requirement and issues
* Contribute to Project and Change Request Estimations for Build Items
* Create custom rules triggering notifications, form rendering, mandatory checks and validation checks within the request and incident modules
* Create custom phases and transitions (manual and automated) for request and incident processes
* Create new as well as support existing service offerings and web services
* Create custom as well as support existing Connect-IT scenarios for data file import
* Adhere to Local/Department and IT Divisional Standards for Code Development
* Implement Error Handling and Reporting
* Participate in a Code Review Process
* Perform Iterative Testing and Validation throughout the SDLC
* Ensure design, code changes and test results are comprehensively documented
* Provide ongoing support
* Basic understanding of System Design and Architecture
* Basic understanding of infrastructure
* Adhere to IT Governance Processes