HR Customer Services Director

Title: HR Customer Services DirectorLocation: NORTH AMERICA-USA-OKLAHOMA-BARTLESVILLECompany Overview:ConocoPhillips is an international, integrated energy company with operations in more than 30 countries. As the third-largest integrated energy company in the United States, ConocoPhillips' goal is to deliver energy in a safe, environmentally and socially responsible manner.More than 29,700 ConocoPhillips employees work worldwide to consistently deliver top performance and value to maintain the company's global market position. Employees' individual talents and strengths combine to create a diverse and energized work force within ConocoPhillips. Headquartered in Houston, Texas, ConocoPhillips stock is listed on the New York Stock Exchange under the symbol 'COP.'Description:This position is responsible for leading and managing the HR Customer Services organization including call centers, communications, web content and HRSS operations. Responsibilities may include:* Provide strategic vision, leadership, and planning, for the management of HR Customer Services, providing global services to employees and managers* Role model champion for customer service experience* Build and maintain a strong team through effective recruiting, training, coaching, team building and succession planning* Assess the skills and skill levels necessary to achieve work objectives* Foster and maintain cohesive and collaborative relationships with constituents cross-functionally* Serve as an interface between internal/external customers and functional team members to ensure effective definition of, continuous improvement and delivery of HR Customer Service processes and/or systems and provide overall prioritization of work assignments and management of functional team resources and their activities* Based on business needs, negotiate priorities and support requirements with the IT department, functional staff at the field locations and others as appropriate* Takes responsibility for developing department-based budgets and business recovery planning activitiesBasic / Required:* Legally authorized to work in the United States* Bachelors Degree* 7years customer service experience* Proficient (perform the skill with limited assistance) in Word, Excel and PowerPointPreferred:* 10 years human resources experience* 3 years supervisory experience* 3 years in a role requiring analytics* Acts as coach/mentor* Leads by example* Sets team/group goals and has accountability for achieving goals. Delivers goals that stretch and motivate* Highly knowledgeable of laws and regulations and the impact they have on HR policies and plans* Champions change aligned with business strategy* Results oriented* Creates vision/ purpose within team* Excellent oral and written communication skills* Demonstrates breadth of knowledge outside of core specialty* Involved in cross-functional networks* Promotes best practices, works to improve processes* Views things holistically * Influences others to achieve team goals* Identifies leveraging opportunitiesIn order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date ofFebruary 10, 2012.Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.ConocoPhillips is an equal opportunity employerJob Function: Human ResourcesJob Level: Team Leader/SupervisorLine of Business: HR SHARED SERVICESTitle: HR Customer Services Director