HRSS Customer Service Representative

Title: HRSS Customer Service RepresentativeLocation: NORTH AMERICA-USA-OKLAHOMA-BARTLESVILLECompany Overview:ConocoPhillips is an international, integrated energy company with operations in more than 30 countries. As the third-largest integrated energy company in the United States, ConocoPhillips' goal is to deliver energy in a safe, environmentally and socially responsible manner.More than 29,700 ConocoPhillips employees work worldwide to consistently deliver top performance and value to maintain the company's global market position. Employees' individual talents and strengths combine to create a diverse and energized work force within ConocoPhillips. Headquartered in Houston, Texas, ConocoPhillips stock is listed on the New York Stock Exchange under the symbol 'COP.'Responsibilities may include:* Use processes and procedures, knowledgebase and other reference materials to assist in answering customer inquiries and resolving customer issues* Communicate HR objectives, policies, procedures, and government regulations* Answer complex Payroll questions * Perform updates within SAP. Grants system access and performs password resets for specific HR systems* Review, respond and prioritize all incoming telephone, voicemail and tickets requests for assistance from users experiencing problems with the software technologies of Learning Express, Staffing Express, Career Express, HR Express, Workforce Planning & Metrics, Performance Mangaement System and other HR related technologies* Utilize problem management skills to handle problem recognition, research, resolution and follow-up for all customer inquiries* Responsible for maintaining detailed tickets, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations* Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources* Work as a team member focusing on the customer experience, providing outstanding customer support and ensuring customer satisfaction of the support requests* Recommend or suggest methods to simplify and enhance processes, procedures, and technologies* Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulatory and ConocoPhillips policy compliance* Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact* Perform reviews of frequently asked questions/new policy and procedure lists to identify steps needed to answer customer inquiries* Performs other related duties as assignedBasic / Required:* Legally authorized to work in the United States* High School Diploma or equivalent* 3 years direct experience in a customer service area* Proficient (perform the skill with limited assistance) in Word, Excel and PowerPointPreferred:* Experience in SAP* Ability to follow written procedures and security guidelines* Ability to maintain confidential data* Good analytical skills and proven problem solving abilities in a time-critical environment* Must be motivated and a self-directed individual committed to providing a high level of customer service* A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required* Great attention to detailIn order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date ofFebruary 17, 2012.Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible fo