HUD Liaison - Resident Services Coordinator
Forest City Enterprises - Newark, NJ
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**** This is a part-time position---The hours are 10am - 2pm Monday - Friday.****
Essential Job Functions
Coordinates any HUD Section 504 activities, reasonable accommodations and grievance and other general business office activities of an apartment community. Communicates with residents, families and any third parties regarding questions or concerns related to section 504 activities, reasonable accommodations, concerns or grievances. Works with other FAH associates to resolve issues and to clarify responsibilities under Section 504. First point of contact with residents and provides a high level of customer service.
Serves as the initial contact person for Reasonable Accommodation Requests and Section 504 grievances. Assures local compliance with Section 504 of the federal Rehabilitation Act of 1973 (29 U.S.C. Section 794 and other federal laws and regulations pertaining to persons with disabilities in HUD-assisted rental housing.
Receives and processes reasonable accommodation and reasonable modification requests from residents, applicants, and applicable third parties in FAH housing. Maintains a detailed record of reasonable accommodation and reasonable modification requests and the resolution of each.
Ensures that appropriate processes are followed to provide for the prompt and equitable resolution of complaints and inquiries from residents and applicants regarding discrimination on the basis of disability. Follows the FAH grievance procedure incorporating due process standards and allowing for prompt local resolution of any complaints of discrimination based on disability.
Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
Perform administrative functions including, but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and performing data entry.
Maintains a working knowledge of company policies, applicable local, state and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
Bi-lingual Haitian/Creole speaking a plus!