HVAC Customer Assurance Manager

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POST DATE 9/17/2016
END DATE 12/5/2016

Carrier Enterprise, LLC New York, NY

New York, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Carrier Enterprise Northeast sells Residential, Light Commercial, and Large Commercial Applied Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through dealers. Our dealers are independent companies that sell, deliver and service Carrier products to residences and businesses in their respective markets. We currently have an exciting opportunity for a self-directed and results-oriented HVAC Customer Assurance Manager in Metro, NY.

The Customer Assurance Manager's primary role is to provide technical support to our customers' field technicians. This important area of our business supports the entire Residential, Light Commercial, and Large Commercial Applied product lines in the Carrier, Payne and Bryant families. In addition to phone support, job site visits with the deal are required to assist with problem resolution. Other duties include consumer relations, special warranty issues, and providing technical product training for our dealers. Additionally, this position will support internal customers as needed to secure sales and address post sale issues.

Successful candidates must have:


10 years of HVAC Residential and Light Commercial/Large Commercial Applied service experience


Complete understanding of refrigerant circuits and basic electric


Strong trouble shooting skills


Ability to deliver technical training


Exceptional communication and phone skills


Able to work within a team environment


Strong PC skills including the use of Microsoft Outlook, PowerPoint and Excel

RSES or NATE certification credentials are preferred but not required

Carrier Enterprise is an Equal Opportunity Employer.

For additional information, please visit our website at: http://www.carrierenterprise.com