HVAC Regional Technical Trainer
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POST DATE 9/16/2016
END DATE 12/1/2016
American Residential Services
JOB DESCRIPTIONJob Description
ARS Rescue Rooter provides residential and commercial install and repair of HVAC Systems. We're proud to offer quality equipment and service to our customers.
ARS Rescue Rooter is looking for an experienced Regional Technical Trainer to join our team full-time. The Regional Technical Trainer will be responsible for designing and developing a technical training program for the following locations; Charleston, Myrtle Beach, and Columbia. As you develop the training program, modifications will need to be made, as well as enhancements to the program. You will be responsible for conducting the training needed for employees in alignment with the business objectives. While in this role you will partner with all levels of Management within the region (Charleston, Myrtle Beach, and Columbia), including our Regional Operations Manager. You'll need to ensure each branch has met the current standards in coordination with corporate initiatives. This role will be based in Charleston, with required travel up to 40% to our branches in Columbia and Myrtle Beach.
This role includes full benefits package (including 401K), laptop, cell phone and company vehicle.
(NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reviews and evaluates all training materials, methods and design on a continuous basis to improve effectiveness to targeted audiences
Serves as a subject matter expert by validating training content and effectiveness, editing for accuracy, and modifying to ensure all content areas are technically accurate and achieve established training goals
Develops training schedule for service centers
Conducts and participates in needs analysis studies to determine current and anticipated future technical training needs
Conducts training sessions covering equipment, components and systems used in commercial and/or residential settings, and other areas as applies
Provides technical support to technicians in the field, including during evening and weekend hours, as needed
Schedules and conducts job site visits and inspections in accordance with prescribed guidelines for such visits
Confers with Service Center and Region management and interfaces with Branch and Regional level training managers and other areas of the organization to gain knowledge of specific products, industry topics, procedures, regulations, and technologies. Maintains exceptional domain knowledge, product expertise, and knowledge of industry practices
Ensures that the organization's training programs adhere to appropriate state or local apprenticeship standards
Formulates teaching outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, workshops, and create specialty seminars upon request
Identifies and develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
Identifies and develops testing and evaluation procedures to be used at completion of training. Tests trainees, measures progress, and reports the effectiveness and impact of the programs
May assist with interviewing Service Technicians to assess technical proficiency and skill level
Maintains an organized, clean and safe work area
Observes safety and company rules and regulations in the performance of duties
Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process
Other duties as assigned
Minimum Education, Training & Experience Required:
* A High School diploma or general education degree (GED) is required as well as a minimum of five (5) years of Service and Repair experience in both Plumbing and/or HVAC
* Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
* Must be a License Holder for the state of South Carolina
* Must currently have your EPA Universal Certification
* A valid driver's license
* Strong communications/human relations skills are required
* Must possess a working knowledge of general industry standards
* Strong computer skills
* Must possess ability to speak in front of groups and deliver presentations
* Must have experience with Wrightsoft HVAC Design and Sales Software
* Must pass employment Drug & Background check.
ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ARS/RESCUE ROOTER..."United by Exceptional Service