Hardware Technician I
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POST DATE 9/13/2016
END DATE 10/12/2016
The Hardware Technician is responsible for maintaining an inventory of working PC's for immediate deployment by the IM Field Services staff. This includes effectively managing all inventory from receiving, to deployment, to product retirement. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The Hardware Technician is responsible for performing preventative maintenance on all Point of Care computer devices and coordinating with the Field Services Technician's when problems are discovered. The Hardware Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
A. Workstation Software -- With supervision, install, configure and maintain operating system software on client workstations. Install and maintain software images that assists in managing client workstations.
B. Workstation Hardware -- With direction install, configure and maintain hardware for client workstations. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives. Possess the skills and knowledge in client workstation technology to support configurations in the organization.
C. Communications - Demonstrate strong communication and human relationship skills.
D. Inventory Management -- Track and document the hardware and software inventory.
E. Standards -- Install, configure and maintain standards associated with workstation and peripheral procedures and documentation.
F. Policies and Procedures -- Follow established policies, procedures and standards defined by the department.
G. Vendor Management -- Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.
H. Documentation -- Produce and maintain technical documentation on the assigned systems.
I. Reporting -- Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues. Documentation includes current status and problem documentation summary within the problem management system.
J. Teamwork -- Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
K. Customer Service - Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Participate in departmental programs that promote and deliver exceptional customer service.
L. Other -- Perform other duties and special projects as assigned by the Market Operations Manager.
* High school diploma or GED and personal computer equipment service training or equivalent work experience.
* Basic PC, peripherals and desktop operating system knowledge.
* Basic knowledge of desktop operating system software.
* Patience, strong customer service skills.
* Multi-tasking ability.
* Time management.
* Detail oriented.
* Interpersonal skills.
* Basic knowledge and experience with PC's.
C. Licenses, Registrations, or Certifications:
* Possess or Pass the Dell Online Self-Dispatch Certification (both desktop and laptop) within 90 days of employment