Head Teller 1
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POST DATE 9/1/2016
END DATE 11/30/2016
Mount Lebanon, PA
JOB DESCRIPTIONInterested candidates apply to job ID 2016-1716 on our career site.
This position is primarily responsible for coordinating the operational functions of Tellers, promoting timely and courteous service, overseeing compliance with regulations and Branch operational policies and procedures and assisting in the evaluation of the Teller staff. The incumbent assists with all sales initiatives and provides the highest quality of service to every customer in processing deposits and payments, performing encashment, returning checks and performing service sales that may include the collection of fees.
Coordinates the operational functions of Tellers by scheduling work, providing direction, monitoring workflow, assisting with transaction balancing and maintaining daily cash items, maintaining supplies, opening and closing the office, preparing reports and resolving problems according to existing operational policies and procedures.
Oversees compliance with regulations and Branch operational policies and procedures by performing audits relating to cash, performing weekly Monetary Instrument Log (MIL) reports on money orders and official checks, conducting branch security checks of alarm and video systems and completing required reports according to established policies, procedures and regulations accurately and timely.
Performs Teller operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security and control functions to protect the Bank from loss.
Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary and meeting customer needs and expectations, upholds and meets customer service guidelines and helps Teller staff to understand and deliver these guideline standards.
Assists in the evaluation of new Tellers, provides direction, training, coaching, development and monitoring of performance, motivates staff and communicates changes in policies and procedures.
Assists Sales Platform with daily pre-shift huddles, branch incentive contests and weekly teller referral goals. Cross-sells Bank products through referrals.
Meets set weekly referral goals and develops the Teller staff's referral skills.
Performs other related duties and projects as assigned.
F.N.B. Corporation provides equal employment opportunity to qualified persons
regardless of race, color, sex, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other category protected by law.