Head Teller - Ovid Office

Position is scheduled for 40 hours per week. Regularly scheduled hours will be Mondays-Wednesdays (8:00am-4:00pm or 5:00pm), Thursdays & Fridays (8:00am or 9:00am-5:00pm or 6:00pm), and Saturdays (8:45am-1:00pm, rotate with 1/2 day off during the week). Flexibility is needed to occasionally work more or different hours to cover for vacations and holidays.

FUNCTION:

Supervises the daily activities of the teller staff according to established policies and procedures. Is responsible for the efficient operation of the teller area, which includes operations, security and compliance. Utilizes knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions. Actively participates in attaining branch and bank goals and motivates teller staff to do same by promoting a sales and service environment.

Essential Functions:
Performs the same duties as assigned in the Teller II description in addition to:
1.Responsible for the total branch cash and coordinates the shipping and ordering of the branch cash supply. Maintains controls to ensure cash levels are in accordance with established policies. Maintains sufficient supply of negotiable instruments for use in the teller area.
2.Maintains risk controls (SOX) by regularly tracking and reviewing required documentation for cash functions.
3.Responsible for safekeeping of branch combinations and excess branch keys under dual control
5.Responsible for the adherence of all assigned staff to all policies and procedures relating to the teller function, which may include security, compliance, and operations. Maintains the proper levels of working cash and cash reserve.
6.Regularly communicates to staff, policies and procedures related to teller function. This includes the Branch Management.
7.Responsible for training branch specific security procedures to branch staff. Continually aware of security policies and procedures to ensure all possible safeguards and precautions are practiced within the teller/branch function.
8.Responsible for immediately reporting both internal and external suspicious or fraudulent activity to Branch Management.
9.Promotes and coaches a sales environment in which all teller staff is familiar with and able to refer all bank products and services. Coach tellers to support bank, branch, and individual incentive plans and goals.
10.Promotes a high level of professional and efficient customer service among the teller staff.
11.Provides leadership to teller staff through superior example and by implementing, executing and supporting management decisions. Promotes positive work environment and teamwork. Establishes effective employee and client relationships. Contributes to building team spirit. Displays positive outlook, pleasant manner, gives and welcomes feedback.
12.Participates in the interviewing process when the branch requires new or additional staff.
13.Is responsible for direct supervision of tellers assigned to the office which includes:
a.Coordinates the activities of the teller area by assigning work according to the business demands, and internal work priorities to ensure adequate customer service.
b.Responds to procedural, operational, security and compliance questions and assists with complex transactions and sensitive client relations problems.
c.Reviews work for errors and assists tellers who have difficulty in daily proof and balancing.
d.Ensures teller staff is adequately trained and knowledgeable of various policies and procedures.
e.Delivers coaching/consultation as required by Teller Manual for teller differences.
14.May be assigned as the Branch Operations Designee. Responsibilities are:
a.Communicating established policies and procedures.
b.Monitoring that branch staff adhering to established policies and procedures.
c.Execution of management approved decisions, with regard to policy, procedures and regulations.