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Head of Global Trade Management, Supply Chain Control Center

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POST DATE 9/15/2016
END DATE 11/11/2016

Panalpina, Inc. Miami, FL

Miami, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



Business Development and Support:

* Collaboratively with LLP Managers and Heads of SC design and implement sales and marketing strategy
* Support all sales opportunities with End to End focus including Customs Services as a key component
* Contribute to SCM-related tenders and support Tender Management team with expert input engagement in Customs Services Product opportunities and projects
* Support local Business Unit and sales teams
* Collaboratively with LLP Managers and Heads of SC and Legal Services negotiate customer agreements including scope of work and pricing models
* Specify development of internal and external customer facing tools to promote Product growth
* Develop Product pricing models and guidelines

Product Strategy:

* Lead and develop Customs Services as a product with the goal to be recognized as the market leader
* Develop Product branding
* Collaborate and liaise with Area Head IT regarding technology needs
* Collaborate and liaise with Trade Regulation Compliance team regarding Customs Services and compliance procedures
* Determine company policy for Customs Services consistent with overall company policy
* Represent company with Global Customs and Border Protection, other government agency authorities and trade associations
* Collaboratively with LLP Managers and Heads of SC develop a career path for Customs Services Managers focusing on talent recruitment, mentoring, competence building, evaluation and training
* Provide Product communication liaison with LLP Managers, Business Unit Managers and Customs Services Managers (at the Business Unit level)
* Benchmark and evaluate Product services across logistics industry sector
* Lead and measure Product success through development of P&L and budget process and establishment of internal profitability, productivity, customer service and compliance metrics

Business engineering and implementation:

* Contribute to new Logistics, Customs Services and Supply Chain Management account implementation
* Support designing of data-driven workflow processes
* Specify and support Product training requirements
* Contribute to defining and optimizing productivity and efficiency parameters
* Work collaboratively with Business Units to support delivery of operational excellence and service to customers
* Collaboratively with Area Head Business Process & Quality, District Managers and Business Unit Managers and Area Head Trade Regulation Compliance establish, determine and support operating procedures and quality and compliance standards

[Competencies Personal)

* Good ability to present and articulate
* Good ability to work under pressure and deal with tight deadlines with high energy and resilience
* Extensive communication and networking skills
* Extensive inter-personal skills with positive mindset
* Good International experience and mindset and willing to travel as required
* High integrity
* High result oriented and places great emphasis on customer

* Licensed Customs Broker
* Bachelor s degree in related field with a focus in Supply Chain Management, Master s degree a plus
* Knowledge of Logistics and Supply Chain Management on operational, tactical and strategic levels
* Willingness for business traveling (up to 50%)
* 10 years of experience in people management and visionary leadership, including recruitment, training & development, coaching, conflict and performance management (minimum)
* Ability to communicate and interface with Customs and government authorities, peers, customers, employees and vendors
* Excellent communication skills exhibited through oral and written articulation and presentation

* Good knowledge of LLP and 4PL industry
* Good knowledge of the air freight industry
* Good knowledge of the ocean freight industry
* Extensive knowledge of trends and opportunities in the forwarding industry
* Good knowledge of regulatory aspects affecting Panalpina and customer industries
* Good knowledge of markets (customers, competitors, suppliers)
* Extensive negotiation skills
* Extensive knowledge of Supply Chain Management and logistics
* Good knowledge of forwarding and Supply Chain Management IT Systems
* Good financial skills
* Ability to review, analyze and understand contracts
* Technology industry experience is an advantage SKILLS

[Competencies Leadership ]

* Good ability to plan strategically and translate strategy into operational roadmaps, deploying resources efficiently while pushing for results
* Good ability to take complex decisions and be accountable, demonstrating managerial courage and taking responsibility while managing risk
* Extensive skills to integrate and coordinate resources across functions and borders, building and using networks, encouraging collaboration across borders, being open to outside input and sharing knowledge and expertise
* Good ability to lead people, including hiring and retaining talent, directing reports, defining KPI's and monitoring performance
* Good ability to recognize and nurture talent by advising, coaching, motivating and empowering others

[Competencies Business ]

* Highly developed commercial acumen with the bigger picture mindset
* Solution oriented
* Good ability to organize, including prioritizing, planning, assigning and controlling objectives
* Profound ability to focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality while taking necessary steps to retain and improve customer relationships
* Good ability to influence and negotiate
* Good ability to drive innovation, manage change and deal with ambiguity, devising effective change management processes and conflict of interest handling
* Fluent in English is mandatory (written and spoken)
* Other languages such as Spanish (written and spoken) a plus

Panalpina is an Equal Opportunity/Affirmative Action Employer