Healthcare Call Center Customer Service Inbound/Outbound

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POST DATE 9/12/2016
END DATE 10/24/2016

ACT-1 Burbank, CA

Burbank, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Required Licenses/Certifications
Min Salary
Max Salary
Salary Unit
per hour


Well-Known company looking to hire a Healthcare Call Center Customer Service Inbound /Outbound (Bilingual Spanish Preferred)

**Previous experience in a Call Center is required**

Job Duties:
Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary. Making outbound calls to Medi-Cal members, Tracking progress made on a daily basis, Documenting questions that cannot be answered so department staff can return the call, Relaying issues to management.

**Previous experience in a Call Center is required**

High School degree, College courses preferred. Bilingual (English/Spanish), Preferred. Experience with outbound member calls in a Call Center environment, Customer Service skills. Previous experience in a Call Center is required. Experience in a healthcare related Call Center is preferred; as is knowledge of Medi-Cal. Must have good communication skills, written and verbal.

Apply for this great position as a Healthcare Call Center Customer Service Inbound /Outbound today! Email resume as a Microsoft word attachment to Azuri Ross for immediate consideration. Call the Downtown Los Angeles Act-1 office and ask for Azuri Ross. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.