Help Desk Analyst 9/8/2016

Ionidea Columbus, OH

Company
Ionidea
Job Classification
Full Time
Company Ref #
29680451
AJE Ref #
576120603
Location
Columbus, OH
Job Type
Regular

JOB DESCRIPTION

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Hi we are looking for Help desk analyst for our fortune client.

Job Title : HELP DESK ANALYST

SFystem Requirements/Time 1 year work experience in an IT help-desk or desktop support role. 1 year work (help-desk) experience troubleshooting issues via phone/email/desktop. 1 year work experience using Service Now or similar order ticketing system. Description of Duties: 50% of Total Work Effort: Interpret end user license agreements 50% of Total Work Effort: Prioritize software install requests Requirement Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position is specific to Software Licensing. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Working knowledge of Excel spreadsheets. 1. Strong communication/ leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).