This company is committed to hiring Veterans

Help Desk Analyst I

This job is no longer active. View similar jobs.

POST DATE 8/19/2016
END DATE 10/11/2016

Taylor & Francis Group, LLC Philadelphia, PA

Company
Taylor & Francis Group, LLC
Job Classification
Full Time
Company Ref #
54f6fc5ad813876ee983b38270efeecc
AJE Ref #
575929042
Location
Philadelphia, PA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Job Description

JOB DESCRIPTION AND RESPONSIBILITIES

HELP DESK ANALYST I

Taylor & Francis, an international publishing company, is seeking an enthusiastic, professional and detail-oriented Helpdesk Analyst to join the IT team based in the Philadelphia office. This position supports multiple offices and remote users.

DUTIES:

* Email, Phone and desk-side technical support of Windows workstations and related software.

* Some Active Directory administration.

* Installs new software releases, system upgrades, patches and resolves hardware and software related problems in a Windows or Macintosh environment.

* Tracks and monitors active problems to insure a timely resolution.

* Train and guide users on basic functions like sending and receiving email, connecting to remote resources, saving and retrieving files from the network.

* Perform and monitor nightly backups of servers.

* Oversee facilities related contractor work as required.

Job Requirements

QUALIFICATIONS:

* 1-3 years of related experience

* Knowledge of Windows 2003, 2008, 2012 Server and desktop, Windows 7 & Windows 8.

* Some knowledge of Active Directory administration.

* Good written and verbal communication skills especially with non-technical customers.

* Must be presentable.

* Familiarity with Microsoft Office applications.

* Familiarity with Citrix, Blackberry, Exchange Active Sync a plus.

* Able to perform physical work such as lifting/moving monitors and workstations.

EDUCATION:

* Degree or training in computer field or equivalent, MCP a plus..