Help Desk Analyst Job in Warwick, RI

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POST DATE 8/30/2016
END DATE 10/23/2016

Modis Warwick, RI

Company
Modis
Job Classification
Full Time
Company Ref #
23167135.21601022
AJE Ref #
576020006
Location
Warwick, RI
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span B Help Desk Analyst Job in Warwick, RI /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br I am looking to fill a Help Desk Analyst Job in Warwick, RI job with my Fortune 20 client. Please take a look at the requirements below and APPLY TODAY br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B Length: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' 6 Month Contract to Hire br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B Location: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Warwick, RI 02886 br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B Requirements: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br • Bachelor's degree preferred, but HS Diploma/GED and 1+ years of experience accepted br • 1+ year experience in a call center environment or equivalent br • 1+ year of experience in technical support (preferably in a help desk) with experience with resetting passwords and verifying permissions br • Experience using an incident or call tracking system br • This is a United Support Center help desk analyst position that will occupy a Monday to Friday shift and has a flex start time between 6am-11am ET. br Assets: br • Experience working in environment where success was gauged by balancing call handle time and first call resolution or other specific metrics br • Experience assisting customers through alternate intake channels (chat, email, web submission) br • Experience working with a knowledge base or knowledge tool br • Experience using and supporting IP phone systems br • Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone br • Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 br • Experience with supporting Microsoft Office Suite (including Outlook) and hand held devices br • Experience with supporting MAC hard and software br • Experience in a large corporate environment br • Exposure to or knowledge of ITIL practices br • Experience with CHAT Tools to assist customer. br   br If you are interested in the Help Desk Analyst Job in Warwick, RI they APPLY TODAY! br /span br /span