Help Desk Analyst

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POST DATE 8/20/2016
END DATE 11/7/2016

Modis Langhorne, PA

Company
Modis
Job Classification
Full Time
Company Ref #
23162888.21601026
AJE Ref #
575942191
Location
Langhorne, PA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span B Help Desk Job: Langhorne, PA /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br Are you a Help Desk Analyst Professional seeking to be a part of recognized industry leading companies in the Langhorne area? If so, Modis has opportunities with a leading organization. br   br Presently, we have several needs for Help Desk contractors for roles 12+ months and longer with options for permanent hire! Here is the background we need… br   br We are seeking several Level 1 & 2 Help Desk Analysts with 1-2 years of experience in a Help Desk role. br   br Key responsibilities include acting as first point of contact to respond to customers’ telephone inquiries, e-mails, web tickets and voicemails concerning support requests, systems status, IT business processes and network connectivity. br   br /span B Additionally, you will: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   /span br ul
li Resolve hardware and software problems for clients’ standard software and hardware /li li Record inquiries, repair and service requests and diagnose problems. /li li Monitor and keep service request backlogs cleared, keeping the 2nd and 3rd Level Analysts informed of work status, problems and potential problems. /li /ul
span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;'   br All that is needed are excellent Customer Service skills, excellent communication skills, and strong technical product knowledge with Windows OS’s (XP/7), Exchange / Outlook, etc. br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B Don’t let this opportunity pass you by.  Apply now! /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br   br   br   br /span br /span