Help Desk Analyst 9/1/2016

Cynet Systems San Diego, CA

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
29478100
AJE Ref #
576061469
Location
San Diego, CA
Job Type
Regular

JOB DESCRIPTION

APPLY
We are looking for HELP DESK ANALYST for our client in SAN DIEGO, CA

JOB TITLE: HELP DESK ANALYST

JOB LOCATION: SAN DIEGO, CA

JOB TYPE: CONTRACT - 12 MONTHS / CONTRACT TO HIRE / DIRECT HIRE

"US CITIZENS AND THOSE AUTHORIZED TO WORK IN THE US ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO SPONSOR H1B CANDIDATES AT THIS TIME."

JOB DESCRIPTION:

Phone support experience necessary.Technical helpdesk or technical call center experience is necessary.Disciplined, systematic problem solving skills required.Hands-on work experience with the following: Windows Operating systemsClients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry support

Others: Adobe Acrobat and other common desktop applications like Winzip, etc Pro (1.) lndependently resolve tickets within SLA

* Adheres to standard operating procedures / work instructions
* Follow the escalation process
* Follow the shift hand-over process
* Update worklogs
* Categorizes as per CTI as appropriate
* Update the knowledge base
* Coaching freshers to be independent
* Coaching analysts for correct routing of tickets, capturing critical information
* Technically upgrade across versions of environment when required
* Adhere to organization policies and procedures
* Complies to regulatory requirements
* Alert Monitoring
* Ticket Monitoring
* Informing On - call support
* Opening Bridge Call

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KEYWORDS:

HelpDesk : IT, Helpdesk Support, Desktop operating systems, Desk Side Support, Desk Side, IT Support, Technical Support, Windows Support, MAC Support, MACOSX Support, Remote Support, Support Tech, 24x7, Support Technician, Outlook Migration, Exchange Migration, printer support, VOIP Support, LAN Support, Windows Support, Windows 7, Windows XP, Windows 8, antivirus software, spyware, desktop computers, network servers, network printers, remote connections, connectivity, networks, MS Office, desktop technician, PC technician, support engineer, PC support, desktop support, PC ticketing, laptops, fixing, cabling, LAN/WAN, network. Cisco switches, hubs, TCP/IP, IP, troubleshooting, SMS, Active Directory, Dell Kace, Help Desk systems, A+, CompTIA, Dell Support, HP Support

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