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Help Desk Customer Service Representative

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POST DATE 8/12/2016
END DATE 10/12/2016

1st Choice, LLC Catonsville, MD

Company
1st Choice, LLC
Job Classification
Full Time
AJE Ref #
575869535
Location
Catonsville, MD
Job Type
Regular

JOB DESCRIPTION

APPLY
IMMEDIATE HIRE!!!! Client seeking a Technical Customer Service Agent to start 8/15 in Baltimore, MD. The Agent will be taking primarily technology calls but could also receive calls from other departments to include accounting and human resources.

Duties include:

Answering Tier 1 calls.
Basic troubleshooting for technical installs.
Generating trouble tickets into the Remedy System.
Interested candidates should possess.
Candidates must possess:

General Computer Knowledge.
Windows 7 troubleshooting skills beneficial.
Prior experience working in a technology call center/help desk.
Ability to handle a high volume of calls.
Ability to pass a FBI background check and drug screen.

Job Benefits

  • Dental Insurance
  • Health Insurance
  • Holidays
  • Life Insurance
  • 401K / Retirement Plan
  • Vacation
  • Vision Insurance
  • Dental Insurance
  • Health Insurance
  • Holidays
  • Life Insurance
  • 401K / Retirement Plan
  • Vacation
  • Vision Insurance