Help Desk III 9/8/2016

Healthcare IT Company Saint Louis, MO

Company
Healthcare IT Company
Job Classification
Full Time
Company Ref #
29678319
AJE Ref #
576120676
Location
Saint Louis, MO
Job Type
Regular

JOB DESCRIPTION

Responsible for implementation, administration, and effective operation of all internal infrastructures required to support the company operation which includes all internal networks, internal servers, internal desktops and laptops, phone systems, applications, facilities, and tools. In addition, the IT Specialist will ensure company compliance with all software licensing laws and regulations.

Provide Tier III level customer support for all hardware and software related customer issues. This will include troubleshooting and resolving hardware and software issues that have complexity beyond the Tier II support level, supporting Tier II support with any system image level issues, and configuration issues or hardware issues as required by the IT Supervisor.

RESPONSIBILITIES AND DUTIES:

* Implement, administer and maintain therequiredinternalinfrastructureto support effective and efficient company operations. This includes, but is not limited to, the following:

* Website management
* Networking - Firewall, Switches, Wireless Connectivity, DHCP, DNS, VPN Concentrator access and remote connectivity
* Servers - Physical servers, SAN and VM Environment internal and external
* Hardware - Laptops, Desktops, Printers, Televisions, Monitors, Tablets, All-in-One Touch Screen PC's, and Barcode Scanners
* Salesforce management
* Domain Management - Active Directory, Group Policy, Patch Management, File Server Management, Exchange PowerShell management, SSL, FTP, Backups, and Antivirus/Antispam
* VoIP phone system
* Create and maintain the PC imaging environments
* Software - Support and License management
* Internal process documentation / knowledge sharing between departments
* Research and Development of hardware and software
* Third Party Product Hardware (Test Infrastructure)
* Desktop and Server Applications

* Development assistance for all IT User Manuals, Guides, Standards and Processes
* Provide internal technical support for all internal user troubles or requests
* Provide Tier III support for all escalated hardware and software issues

* Implement, maintain and support allinternal facilities. This will include the following:

* Physical Infrastructure (such as room design changes, etc.)
* Network cabling
* Door lock system

* Preventive and corrective maintenance for all hardware and software as required
* After hours on call support (internal and client)
* Perform such other duties as reasonably directed by the IT Supervisor, Client Information Systems Manager, Director, Operations and Project Management Office, or a corporate officer of Applied Logic

EXPERIENCE REQUIRED:

This position requires 2 or more years of direct experience in Information Technology implementation, administration and support. The position also requires 2-5years direct internal and external trouble shooting of customer support issues.

* Networking Experience (2-5years)
* Salesforce or other CRM Administration (2-5years)
* Server Management Experience (2-5years)
* Applications Support Experience (2-5years)
* VoIP Phone System Administration (2-5years)
* Desktop and OS Support (2-5years)
* Customer Support Experience (2-5years)