Help Desk Job in Coppell, TX

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POST DATE 8/30/2016
END DATE 10/18/2016

Modis Coppell, TX

Company
Modis
Job Classification
Full Time
Company Ref #
23169062.21601022
AJE Ref #
576021382
Location
Coppell, TX
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span   br This company offers an opportunity to convert full time with an excellent benefits package. Once converted full time there is room for career growth and the opportunity to change verticals and take your career to the next level! br This will be a Help Desk environment for multiple end clients so candidates must have a diverse skill set. br   br LOCATION: Coppell, TX 75019 br LENGTH: 12 Month Contract to Hire (Will look to convert full time after 12 months based on performance) br DESCRIPTION: Help Desk br   br B Education: /B br • High School Diploma br   br B Technical Skills: /B br • Active Directory and VPN are a must br • Troubleshooting skills-Need to know what questions to ask to get to the root of the problem quickly br • Windows/Outlook software support br • Desktop Support br • Remedy ticketing system preferred, but other ticketing systems will be considered br • A+ certification is preferred br   br B Soft Skills: /B br • Flexibility since the processes may change on a day-to-day basis depending on the client they are working with and what the client’s needs are br • Moldable br • Able to take direction br • Multitasking br • Good attendance (there is a point system) br • Ability to thrive in an up-tempo high stress environment. br   br B Main Responsibilities: /B br • Provides technical support to users for basic computer related technical problems.   br • Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue. br • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met. br • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.   br • Resolves and/or refers more complex technical problems through a defined escalation process. br • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. br • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. br • Experience with solving computer related problems.   br • Experience with company products, operation systems and escalation policy.   br • Good communication, interpersonal and organizational skills.   br   br   br IF you are intrigued about this role submit your resume today!!! br /span