Help Desk (Level 1 and Spanish speaking)

Help Desk Agent Job Description Answer/respond to incoming requests and resolve customer problems via the telephone, email, web submits or chat. Act as a single point of contact for resolution of issues. Document customer requests in call tracking system. Interact with customers and co workers to diagnose and resolve problems. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems. Support feature, functionality, and usage of specific applications. Troubleshoot software and hardware problems. Provide level 1 technical support. Stay current on and adhere to established policies, procedures and documentation. Required Skills Fluent in Spanish and English. Microsoft Office (ie Word, Excel, PowerPoint, Access). Microsoft Outlook. Windows XP and Windows 7 Operating Systems. Active Directory. IT certification or related coursework. Strong customer service skills. Technical aptitude with strong PC literacy skills. Effective listening skills. Ability to follow policies and procedures; attention to detail. Application Requirements Client will not accept subcontractors Required Qualifications: Help Desk Benefits/Perks Medical Dental Vision and Life Insurance for Full time W2 Consultants. Supplemental Disability and Long Term Care Insurance Dependent Care Assistance. 401(k) with Roth feature. Free E learning Courses