Help Desk Specialist

Combining deep experience in federal government with expertise driving the latest innovative technology advancements, such as Cloud Computing, URS Apptis has been delivering mission critical IT and communication solutions to federal agencies for over 20 years. URS Apptis defines, optimizes, and implements IT solutions that help our clients achieve their mission. Proven. Trusted. Secure.

URS Apptis is looking for a Helpdesk Specialist to join our team in Washington, D.C.!

Responsibilities:

Helpdesk Specialist Position in Alexandria VA or Washington DC -- Multiple Shifts - for 24X7 Operation - flexibility in hours may be required.
The primary duties of the Helpdesk Specialist include responding to customer inquiries via phone, email, web, and walk-in service regarding the IT environment at a Civilian agency.
Responsible for receiving IT service requests and incidents via phone call, web service, email, and walk-in service.
The candidate is for mentoring Junior Technicians on triage, technologies, and knowledge management system.
Contributes knowledge articles and proactively researches solutions for implementation into the Knowledge Management System.
Requirements:

Bachelors - Business or Technical Discipline
Certification/License(s): ITIL V3 Foundation Certification or the willingness to obtain. May possess A+, Dell, MCSA, MCDST.
2+ Years of Directly Related Experience
Must be able to communicate clearly, with tact, and articulate solutions for customers requesting service for hardware, VOIP, software, application, web, and the network.

URS Apptis offers a competitive benefits package, which includes excellent medical and dental benefits, and a 401k plan with matching.

Conditions of employment: All applicants receiving an offer of employment will be required to complete an URS Apptis application and sign a disclosure and authorization form for a background investigation. All offers of employment are contingent upon satisfactory completion of the URS Apptis background investigation which may include a criminal check, drug testing, education and employment verifications and for some positions a credit check. In addition URS Apptis participates in the E-verify employment verification program.

URS Apptis is an equal opportunity employer committed to support family values, integrity in the workplace, and an entrepreneurial atmosphere.

U.S. Citizenship is required for most positions.

An Equal Opportunity Employer. M/F/D/V.

If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1358311-1867-6349