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Help Desk Support 8/26/2016

Adam Information technologies Madison, WI

Company
Adam Information technologies
Job Classification
Full Time
Company Ref #
29312525
AJE Ref #
575988646
Location
Madison, WI
Job Type
Regular

JOB DESCRIPTION

APPLY
Role: Help Desk - 2

Location: Madison, WI

Duration: 12 Months

PROVIDES SUPPORT TO END USERS ON A VARIETY OF ISSUES. IDENTIFIES, RESEARCHES, AND RESOLVES TECHNICAL PROBLEMS. RESPONDS TO TELEPHONE CALLS, EMAIL AND PERSONNEL REQUESTS FOR TECHNICAL SUPPORT. DOCUMENTS, TRACKS, AND MONITORS THE PROBLEM TO ENSURE A TIMELY RESOLUTION. HAS KNOWLEDGE OF COMMONLY USED CONCEPTS, PRACTICES, AND PROCEDURES WITHIN A PARTICULAR FIELD. HELP DESK CAPABILITIES WITH 3-5 YEARS OF EXPERIENCE IN THE FIELD OR IN A RELATED AREA. RELIES ON EXPERIENCE AND JUDGMENT TO PLAN AND ACCOMPLISH GOALS. PERFORMS A VARIETY OF COMPLICATED TASKS. A WIDE DEGREE OF CREATIVITY AND LATITUDE IS EXPECTED.

QUALIFICATION

RATING

MUST HAVE

ADMINISTRATION - CUSTOMER SERVICE

CALL TRACKING SOFTWARE *

3 Yrs.

GENERAL COMPETENCIES

ABILITY TO PERFORM HELP DESK SERVICES *

and 5 Yrs.

ABLE TO WORK INDEPENDENTLY *

and 3 Yrs.

BACKGROUND CHECK REQUIRED *

Yes

CUSTOMER SERVICE *

and 3 Yrs.

EXCELLENT COMMUNICATION SKILLS *

and 5 Yrs.

GOOD ORGANIZATIONAL SKILLS AND ATTENTION TO DETAIL *

and 3 Yrs.

INTERPERSONAL SKILLS *

and 3 Yrs.

INFORMATION TECHNOLOGY - COMMONLY USED SOFTWARE

MS OFFICE PRODUCTS *

5 Yrs.

OUTLOOK (MS) *

5 Yrs.

INFORMATION TECHNOLOGY - DESKTOP SUPPORT

GENERAL UNDERSTANDING OF LANDESK (FOR PATCH MANAGEMENT, SOFTWARE DEPLOYMENT, INVENTORY MANAGEMENT AN *

and 5 Yrs.

INFORMATION TECHNOLOGY - DIRECTORY SERVICES

ACTIVE DIRECTORY *

and 5 Yrs.

INFORMATION TECHNOLOGY - NETWORK/INFRASTRUCTURE

ACD *

and 3 Yrs.

INFORMATION TECHNOLOGY - OPERATING SYSTEMS

MS WINDOWS 7 *

and 5 Yrs.

INFORMATION TECHNOLOGY - SERVER SUPPORT

MS WINDOWS XP *

and 0 Yrs.

WORK WITH CUSTOMERS TO SOLVE PROBLEMS AND SUPPORT THEIR NEEDS *

and 3 Yrs.