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Help Desk Technician

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POST DATE 8/12/2016
END DATE 10/12/2016

1st Choice, LLC Baltimore, MD

Company
1st Choice, LLC
Job Classification
Full Time
AJE Ref #
575869534
Location
Baltimore, MD
Job Type
Regular

JOB DESCRIPTION

APPLY
IMMEDIATE HIRE!!!The Customer Service Agent will be taking a variety of calls from different departments including Information Technology, Accounting, Human Resources, Student Accounts, Purchasing, Schools and Legal.

Duties include:

Answering Tier 1 computer hardware and software trouble calls.
Basic troubleshooting for technical installs.
Generating trouble tickets into the Remedy System (A trouble ticket system to track computer hardware and software problems)
Interested candidates should possess.
Candidates must possess:

General Computer Knowledge.
Windows 7 troubleshooting skills beneficial.
Strong Customer Service Skills.
Ability to handle a high volume of calls.
Ability to pass a FBI background check and drug screen.
TESTING NEEDED:

-Computer Literacy- Basic

-Microsoft Windows 7

Job Benefits

  • Dental Insurance
  • Health Insurance
  • Holidays
  • Life Insurance
  • 401K / Retirement Plan
  • Vacation
  • Vision Insurance
  • Dental Insurance
  • Health Insurance
  • Holidays
  • Life Insurance
  • 401K / Retirement Plan
  • Vacation
  • Vision Insurance