Help Desk Technician

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POST DATE 9/12/2016
END DATE 10/24/2016

Modis Houston, TX

Houston, TX
AJE Ref #
Job Classification
Full Time
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Company Ref #
Required Licenses/Certifications
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span   br At Modis, we use our insight, knowledge and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands. br   br Position: Help Desk Technician br 8-12 Months+ br $18-$20/hr br Location: Houston, TX br   br Modis Burbank is looking for a highly motivated and experienced Help Desk Technician . This is the ideal project for someone looking for a great long term opportunity, within an prestigious organization. br   br B Primary Responsibilities /B br • Install standard software on company laptops, desktops and  Blackberry/iPhone handheld  units.  Install hardware devices including ergonomic or wireless keyboards, monitors and printers. br • Image new computers for users from the network imaging server and installs post-imaging software specific to the user's needs. br • Resolve service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems.  Provide alternate, loaner equipment to ensure minimum disruption of work time. br • Complete assigned company-wide rollouts and upgrades.  Schedule time with employee to collect old equipment, re-configure and replace with new equipment. br • Maintains inventory of hardware devices such as laptops, desktops, and Blackberries. br • Educate staff on appropriate use of hardware and software.  Train staff on the use of VPN, remote access, Blackberries, etc. br • Assists users with software installation and configuration of company sponsored applications on Android, Apple and other approved personal devices. br • Export mail files to archives for employees in accordance with company mail quota. br • Monitor Remedy assignment tickets queue; documents problem resolution, and works to ensure appropriate knowledge transfer to other technicians.  Answer user phone calls/emails and creates Remedy tickets to document work activity. br • Other duties as assigned. br   br B Position Requirements /B br • Minimum of a high school diploma required.  MCP certification preferred. br • 1- 4 years’ experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment. br • Must have experience and/or knowledge of Microsoft Active Directory Server, Exchange, device configuration, troubleshooting, OS configuration,  network printing, and the installation of hardware and software. br • Working knowledge of MS Windows and network communication concepts. br • Excellent verbal and written skills required to communicate technical information to staff of all levels. br • Strong organizational skills required to track and resolve a variety of issues in a timely manner. br • Must be self-motivated in order to learn the company's existing and new software applications and hardware platforms. br • Must be detail-oriented and be able to work quickly and accurately under tight deadlines. br • Serves as critical personnel on snow days or during emergencies. br • Must demonstrate willingness to be flexible, especially in the following areas:  travel, working overtime, offering suggestions and working with a t