Help Desk Technician II Job In Coppell, TX

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POST DATE 9/12/2016
END DATE 10/24/2016

Modis Coppell, TX

Company
Modis
Job Classification
Full Time
Company Ref #
23120302.21601022
AJE Ref #
576146935
Location
Coppell, TX
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Help Desk Technician II Job in Coppell, TX br   br A top multinational IT Service Provider is looking to fill a Help Desk Technician II job at their Coppell, TX location. This position is a 12 month contract, full time, first shift. Following the 12 month contract you will be able to enter a mentorship program to further expand your skills. This is a perfect role for Technicians who are looking to provide expand their current knowledge br /span br B Requirements: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br • 1+ Field Tech Experience br • 1+ years Helpdesk experience br • High School Diploma br   br /span B Main Responsibilities: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br • Provides technical support to users for basic computer related technical problems br • Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue br • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met br • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems br • Resolves and/or refers more complex technical problems through a defined escalation process br • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. br • Experience with solving computer related problems br • Experience with company products, operation systems and escalation policy br • Good communication, interpersonal and organizational skills. br • Ability to work in a team environment br   br   br Is this job tailored just for you?  Our client is ready to begin interviewing for this Help Desk Technician II job at their Coppell, TX location so please upload your most recent resume and apply today! br   br   br   br   br /span br /span