Help Desk Technician Job in Coppell, TX 9/15/2016

Modis Coppell, TX

Company
Modis
Job Classification
Full Time
Company Ref #
23168737.21601022
AJE Ref #
576182233
Location
Coppell, TX
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span B Help Desk Technician Job in Coppell, TX /B br B   /B br We here at Modis are seeking a qualified and passionate candidate for this job opportunity as a B Help Desk Technician in Coppell, /B TX. Modis is a top tier international IT staffing company working to find the right candidates for our client: a leading enterprise-level company in the IT industry. br *************************************************************************** br B LOCATION: /B Coppell, TX 75019 br B LENGTH: /B 6 Month Contract to Hire (Will convert to salary with full benefits) br B DESCRIPTION: /B br   br B Job Summary: /B br ul
li Provides technical support to users for computer-related technical problems on assigned account(s). /li li Provides back-up assistance on other accounts as needed. /li /ul
  br B Essential Job Functions: /B br ul
li Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met. /li /ul
ul
li Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. /li li Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. /li li Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. /li /ul
  br B Basic / Required Qualifications : /B br ul
li High school diploma or G.E.D. /li li One or more years of technical training in computer support /li li Experience working with company products and operating systems /li li Experience with solving computer-related problems /li li Experience with company escalation policy /li li One or more years of experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory, /li /ul
B   /B br B Strongly Desired Skills : /B br ul
li One or more years of technical or customer support experience /li li One or more years of government or financial institution experience /li li Technical experience with computer systems, peripherals, smartphones, remote resolution, networking, VPN /li li One or more years of experience with Remedy, Lotus Notes 8+, SAP, Remote Desktop, Mainframes, Internet Browsers (other than IE) /li /ul
  br B Other Qualifications: /B br ul
li Interpersonal skills to interact with customers and team members /li li Communications skills /li li Organization skills to balance and prioritize work /li li Analytical and problem solving skills /li li Ability to work in a team environment /li /ul
  br *********************************************************************** br B Is this job tailored just for you? /B Our client is ready to begin interviewing for this job, so please upload your most recent resume and apply today and look out for a preliminary phone screen from a 303 area code if you are looking to further your career in the IT industry! br   br /span