Help Desk Technician in Lenexa, KS

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POST DATE 9/15/2016
END DATE 10/30/2016

Modis Lenexa, KS

Company
Modis
Job Classification
Full Time
Company Ref #
23182148.21601022
AJE Ref #
576183644
Location
Lenexa, KS
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span HELP DESK TECHNICIAN JOB IN LENEXA, KS br   br A top multinational IT Service Provider is looking to fill a Help Desk Technician Job at their Lenexa, KS location. br   br Modis is Adecco Group's premier IT recruiting firm, working exclusively with the Fortune 500's hottest technology companies to connect today’s top talent to the most coveted IT opportunities. Have the opportunity to work and grow with a large fortune 500 company! We are looking for someone who welcomes the ability to multitask and solve user desktop support problems to ensure great employee satisfaction. br   br Competitive Pay! br   br Location: LENEXA, KS br Duration: 6 Months Contract to Hire br Zip Code: 66210 br Hrs/Wk: 40.00 br   br Main Requirements br • High School Diploma with 1 to 3 years’ experience br • Tech Support Experience br • Help Desk Experience br • Supporting Custom Software br • Expert Customer Service Experience br • Ticketing system experience br   br Main Responsibilities br • Provides technical support to users for moderately complex computer related technical problems on a primary account br • Acts as customer service lead/account specialist br • Provides back-up assistance on other accounts br • Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met br • Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems br • Resolves or refers highly complex technical problems as appropriate br • Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame br • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation br • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved br • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates br   br Is this job tailored just for you?  Our client is ready to begin interviewing for this Help Desk Technician Job in Lenexa, KS, so please upload your most recent resume and apply today! br   br /span