Help Desk Tier II 8/10/2016

IT Consulting/Services Company Roseville, CA

Company
IT Consulting/Services Company
Job Classification
Full Time
Company Ref #
28701550
AJE Ref #
575844140
Location
Roseville, CA
Job Type
Regular

JOB DESCRIPTION

APPLY
CLIENT DESCRIPTION

Vital Professional Services is seeking a Help Desk/Desktop Support Specialist Tier 2 for one of our key clients in Roseville, CA. Our client has multiple locations in the area and there is ample opportunity to grow and expand. If you are a personable and technically strong Help Desk/Desktop Support Specialist this may be the right fit for you.

DESCRIPTION:

Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, and tickets. Diagnoses problems and performs troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on knowledge and professional discretion to achieve goals. Usually reports to a Tier 3

REQUIREMENTS:

* 3 to 5 years of Help Desk or Desktop Support
* Windows Environment
* Microsoft Software and instillation
* Organized and experienced with ticketing systems and procedures
* Have supported up to 100 people in a Help Desk role
* Excellent communication and Customer Service skills (Top Requirement)
* Good Documentation skills