Help Desk Tier II
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POST DATE 8/10/2016
END DATE 12/19/2016
IT Consulting/Services Company
JOB DESCRIPTIONCLIENT DESCRIPTION
Vital Professional Services is seeking a Help Desk/Desktop Support Specialist Tier 2 for one of our key clients in Roseville, CA. Our client has multiple locations in the area and there is ample opportunity to grow and expand. If you are a personable and technically strong Help Desk/Desktop Support Specialist this may be the right fit for you.
Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, and tickets. Diagnoses problems and performs troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on knowledge and professional discretion to achieve goals. Usually reports to a Tier 3
* 3 to 5 years of Help Desk or Desktop Support
* Windows Environment
* Microsoft Software and instillation
* Organized and experienced with ticketing systems and procedures
* Have supported up to 100 people in a Help Desk role
* Excellent communication and Customer Service skills (Top Requirement)
* Good Documentation skills