Help Desk - 45k!
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTIONProvide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Tasks and Responsibilities
? respond to requests for technical assistance in person, via phone, electronically
? diagnose and resolve technical hardware and software issues
? research questions using available information resources
? advise user on appropriate action
? follow standard help desk procedures
? log all help desk interactions
? administer help desk software
? redirect problems to correct resource
? identify and escalate situations requiring urgent attention
? track and route problems and requests and document resolutions
? prepare activity reports
? inform management of recurring problems
? stay current with system information, changes and updates
Education and Experience
? Bachelor?s degree preferred
? working knowledge of fundamental operations of relevant software, hardware and other equipment
? knowledge of relevant call tracking applications
? knowledge and experience of customer service practices
? related experience and training in troubleshooting and providing help desk support
? oral and written communication skills
? learning skills
? customer service orientation
? problem analysis
? team interaction
? planning and organizing
? attention to detail
? stress tolerance
Not all positions are advertised, so other suitable positions may be available. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.