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Helpdesk Engineer 8/9/2016

TCS Tampa, FL

Company
TCS
Job Classification
Full Time
Company Ref #
28653842
AJE Ref #
575827831
Location
Tampa, FL
Job Type
Regular

JOB DESCRIPTION

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ROLE :: HELPDESK ENGINEER

LOCATION :: TAMPA, FL

DURATION ::12+ MONTH

JOB DESCRIPTION ::

Provides local computer hardware and software support.

RESPONSIBILITIES INCLUDE:

help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management,

education and training of clients, compilation of records and reports related to production, machine malfunctioning, and maintenance.

Serves as a subject matter expert in one or more areas of technology or as a point person for a business area in the local office.

Strategic & Technical Orientation / Job Content: Understanding of standards for technology implementation and customer service skills.

Responsible for resolving technical issues and implementation of standard technologies in the local market.

May develops and shares best practices across the national network.

Scope of Responsibility: Responsible for ensuring timely resolution of technical problems to ensure the continued productivity of the partners and staff of PwC