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POST DATE 9/8/2016
END DATE 12/19/2016
JOB DESCRIPTIONJOB TITLE/ROLE: HELPDESK SUPPORT
LOCATION: OMAHA, NE - ONLY LOCALS
JOB DESCRIPTION :
2 to 5 years in a Onsite Support/Service Desk environment in a corporate environment
Perform all onsite installation, configuration, repair and maintenance of desktop, laptop, Tablets, mobile device and related software. Diagnose and configure basic network, port Activation and deactivation at all SHC clinics.
Provide administrative support and management for Active Directory and Citrix base EPIC account for SHC and ensuring SLA target are met.
Be the first point of contact for the end users for all technical issues/ service requests
Create incident and service requests
Provide troubleshooting and technical support via phone, web based tools and email
Provide Voice based and remote Technical Support to end users for all standard desktop issues
Carry out troubleshooting/ OS and Application installations through remote management tools
During problem escalations, act as a liaison between various Tiers / Vendors / Production Support Teams.
DESIRED SKILL SETS:
Fluent in Spoken English Language
Strong written English and interpersonal skills
Field Support required
There will be little travelling to client places
Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems