Helpdesk Support 9/8/2016

Confidential Company Omaha, NE

Company
Confidential Company
Job Classification
Full Time
Company Ref #
29679037
AJE Ref #
576120760
Location
Omaha, NE
Job Type
Regular

JOB DESCRIPTION

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JOB TITLE/ROLE: HELPDESK SUPPORT

LOCATION: OMAHA, NE - ONLY LOCALS

JOB DESCRIPTION :

2 to 5 years in a Onsite Support/Service Desk environment in a corporate environment

Perform all onsite installation, configuration, repair and maintenance of desktop, laptop, Tablets, mobile device and related software. Diagnose and configure basic network, port Activation and deactivation at all SHC clinics.

Provide administrative support and management for Active Directory and Citrix base EPIC account for SHC and ensuring SLA target are met.

Be the first point of contact for the end users for all technical issues/ service requests

Create incident and service requests

Provide troubleshooting and technical support via phone, web based tools and email

Provide Voice based and remote Technical Support to end users for all standard desktop issues

Carry out troubleshooting/ OS and Application installations through remote management tools

During problem escalations, act as a liaison between various Tiers / Vendors / Production Support Teams.

DESIRED SKILL SETS:

Fluent in Spoken English Language

Strong written English and interpersonal skills

Field Support required

There will be little travelling to client places

Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems