Helpdesk Support 8/31/2016

ICONMA Seattle, WA

Company
ICONMA
Job Classification
Full Time
Company Ref #
29377815
AJE Ref #
576044952
Location
Seattle, WA
Job Type
Regular

JOB DESCRIPTION

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Location: Seattle, WA

Duration: 1 year

DESCRIPTION:

For this role- must be bilingual, English/Spanish! This is a requirement for consideration!!

Responds to incoming requests and resolve customer problems via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations. Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Performs related duties as assigned or requested.

Associate or Bachelordegree in Computer Science or a related discipline preferred and at least one year of experience in IT or related field or an equivalent combination of education and work experience.