Helpdesk Support Analyst

* Fast growing company is seeking a helpdesk support technician. *The Help
Desk Technician will assist all personnel in the use of the computing and
telecommunication resources through one-on-one support, development of
procedures, written instructions and training. Responsibilities will also
include, but are not limited to, the following:1.Assist users with all
Information Technology problems in areas such as word processing, spreadsheets,
e-mail, shared files, printing, searching for information on the Internet,
etc.2.Responds to telephone calls, email and personnel requests for technical
support.3.Identifies, researches, and resolves technical problems with
minimal escalation.4.Resolve problems for individuals and groups in an
efficient manner, recognizing the proper course of action to take.5.Install
new applications and upgrades as needed.6.Provide one-on-one training as
needed for any IT resources; maintain knowledge of developments in relevant
technologies and their use in the industry, making recommendations when
appropriate.7.May lead and direct the work of other technicians.8.Available
to work after hours and weekends as required.

Requirements

* Excellent communication, organizational and prioritizing skills a must,
able to work effectively at all levels of the organization.* Advanced problem
solver. Sorts through complex issues and conducts comparative analysis
of multiple solutions. * Ability to provide remote support. * Knowledge
of networking standards, protocols, security, troubleshooting, and performance
tuning. * Excellent multi-tasking skills. Prioritizes and performs a variety
of concurrent tasks with minimal direction. * Extensive working knowledge
of operating systems and platforms to include LANs, software and hardware,
and advanced computer skills needed with hands-on experience with a ticketing
system, Windows XP, Office 2007, and Active Directory* 3-4 years of experience
in a helpdesk support position* Position is 100% phone and remote support.
* Experience with Windows 7 is a plus.

Apply for this Job at:
http://www.net-temps.com/job/httf/LegalSprt/helpdesk_support_analyst_.html?r=aje

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