Helpdesk Technician - up to $21/hr
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POST DATE 9/2/2016
END DATE 10/18/2016
Los Angeles, CA
JOB DESCRIPTIONThis Helpdesk Technician Position Features:
? Great Pay up to $21/hr
4+ years? Helpdesk/Service Desk experience with an understanding of first call resolutions, escalations, and Service Level Agreements
1-2 years? Experience in a call center or high volume helpdesk environment
2 years desktop support experience
Experience with TrackIt, Remedy, HEAT, or any ticket management system
Hands-on experience in a client server environment?Thin clients, Microsoft Terminal servers, etc..
Some light Microsoft Windows Server administration required
Experience with Active Directory account creation and modification.
Understanding of networking technologies and concepts?TCP/IP, DNS, LAN, WAN, Routing, firewalls, etc. This is a must. Will not have time teach protocol concepts.
Exposure to Microsoft Terminal Server Environments
Technical proficiency with Microsoft Desktop operating systems (Win 7, Win 8) and application software (MS Office ? Outlook, Excel, Word, and PowerPoint)
Strong knowledge of PC hardware installation and troubleshooting
ITIL or ITSM experience, understanding, or exposure when it comes to service delivery.
Ability to learn new software and hardware, team-oriented, hands-on, and results-driven
Prior formal project exposure as a lead or subject matter expert and familiarity with the PMBOK preferred
A college degree in relevant information Technology field or prior IT working experience in a professional organization
MCP,MCTS or any Microsoft technology certification required
Ability to script a plus (Visual Basic, Perl, etc..)
Apply for this great position as a Helpdesk Technician today!
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
, , Ability to prioritize and work independently in a fast-paced environment.