Helpdesk Tier 1 job in St. Louis - Long term position!!

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POST DATE 9/12/2016
END DATE 10/24/2016

Modis Fenton, MO

Fenton, MO
AJE Ref #
Job Classification
Full Time
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Company Ref #
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span Modis has an immediate job opening for a contract to hire Level 1 Helpdesk in the Fenton area.  Looking for looking for an outgoing, customer service focused analyst to provide exceptional front line support for our employees. Ideally, you should have at least 2-3 years of experience supporting a medium to large size enterprise primarily via phone interactions. This is a long-term opportunity with GREAT pay and EXCELLENT work environment! br B   /B br B Job Responsibilities /B br ul
li Identifying and resolving end user technology related problems via phone, chat, email, and social media. /li li Fulfilling requests which includes software installation and configuration. /li li Recording accurate accounts of all customer interactions in our service management suite, ServiceNow. /li li Managing and prioritizing tickets and daily workload to include incidents and requests as well as customer generated tickets and emails. /li li Communicating and escalating issues to internal support teams when necessary. /li li Creating and updating support documentation for the team’s knowledge base. /li li Providing after-hours support on a rotational basis. /li li Actively participating and driving a customer focused culture. /li li Learning, growing, and developing yourself in conjunction with company goals. /li li Having fun while getting the job done. /li /ul
  br B Job Qualifications /B br ul
li 1-2 years of experience within a help desk environment. /li li Experience with major telecom carriers preferred. /li li Ability to work both independently and within team environments. /li li Willingness to learn new technologies. /li li Associates or Bachelor degree preferred. /li /ul
  br If you’re a Level 1 Helpdesk in the Fenton, MO area looking for the opportunity to advance your career and work for an industry leading organization, then this is the job for you!  To learn more about this position or any other jobs we have available in the St. Louis Metro area, please SUBMIT YOUR RESUME TODAY and one of our staffing specialists will contact you. br   br   br /span