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Host/ Hostess

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POST DATE 9/18/2016
END DATE 10/18/2016

Kimpton Hotels & Restaurants Palm Beach, FL

Company
Kimpton Hotels & Restaurants
Job Classification
Full Time
Company Ref #
hc.28E37FFC35718777
AJE Ref #
576213066
Location
Palm Beach, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. What you get to do: The Host or Hostess's basic function is to provide the guests, either on the phone or in person, with information and support in a professional and gracious manner. Your day-to-day include the following: Other duties may be assigned. * Provide fair and consistent seating of guests. * Receive and record reservations by phone or in person. * Accurately handle paperwork. * Receive incoming calls. * Take room service calls and orders (if necessary). * Check floor and tables for accuracy and cleanliness. * Assist in bussing tables as needed. * Maintain a clean podium. * If any orders are "carry-out", package and check-out (if necessary) * Stock host/hostess stand. * Refill beverages as business demands. * Provide information to guests as requested. * Perform other restaurant and customer service related requests to guests. Specific experience we're seeking: QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).