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Host/ess - Banquets

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POST DATE 9/12/2016
END DATE 10/12/2016

Four Seasons Hotel Atlanta Atlanta, GA

Company
Four Seasons Hotel Atlanta
Job Classification
Full Time
Company Ref #
hc.7276EC10125C5EF6
AJE Ref #
576148589
Location
Atlanta, GA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

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The Host/Hostess is the guests first impression of the restaurant or banquet operation, with knowledge of menus, event details, menu ingredients and guest preferences. Basic Purpose: Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons policies. Essential Functions: * Seat guests promptly at a table pre-set for the number in the party and according to guest preference. * Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards. * Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service. * Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guests name consistently. * Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. * Comply with Four Seasons Work Rules and Standards of Conduct. * Work harmoniously and professionally with co-workers and supervisors. Minimum Requirement * Must be able to work all shifts including, AM's, PM's, weekends, and holidays. * Six to twelve months of restaurant, food and beverage, or equivalent experience is required. * Requires knowledge or the ability to operate computer equipment and the reservations system. * Requires proficiency in the English language. * Able to stand and walk up to 8 hours. * Able to lift and carry up to 20 pounds. ******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.****** Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf