Host(ess)

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POST DATE 9/11/2016
END DATE 10/11/2016

Loews Madison Hotel Washington, DC

Company
Loews Madison Hotel
Job Classification
Full Time
Company Ref #
hc.268580
AJE Ref #
576141934
Location
Washington, DC
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Greets and seats guests. Answers phones and takes reservations. Assists in overall service to guests . Escort guests to tables and assist in seating at tables; present menus and extend congenialitys in accordance to department guidelines. Greet and acknowledge all arriving guests, however busy and whatever time of day. Take record and confirm restaurant reservations/cancellations as specified in departmental standards. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur. Maintain complete knowledge of: Scheduled daily activities and in-house groups. Daily house count. Hotel extension numbers. Radios carried by hotel personnel. Hours of operation of each outlet, ambiance, menu selections and price range. Features and services provided by the hotel Menu items, specials, 86d items, liquor brands, beers and non-alcoholic selections available in the Restaurant. Wine list. Table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the Restaurant. Prepare station chart and assign stations to staff following departmental procedures. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times. Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections. Guide the servers and bus a person in table set-up needs to ensure optimum service to guests. Accommodate all requests for information courteously. Accurately answers all questions regarding menus. Ensures coverage of the host stand at all times. Communicate V.I.P. arrivals and special requests to designated personnel for follow up. Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected. Extend courteous departures as guests leave the restaurant and invite them to return. Ensure tables are cleaned and reset. Complete closing duties as assigned. Oversee and check completion of staff's closing duties. Oversee all aspects of restaurant during absence of Manager and/or Supervisor. Legibly document pertinent information in restaurant log book. Be familiar with operation of P.O.S. system and manual system procedures. Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests. Assist in cashiering procedures where time demand exists. Take record and relay messages in accordance with standards. Assist in service of food and beverage as assigned. Make all varieties of coffee, tea and espresso drinks. Serve coffee, tea, espresso drinks and other designated non-alcoholic beverages. Remove soiled wares and other items from tables as assigned. Transport tray from restaurant to breakdown area; and separate wares and food as assigned. Place additional utensils and wares on tables as directed. Provides coverage in related departments as directed. Attend menu and wine tastings as scheduled. Participate in ongoing training and meetings. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Escort guests to tables and assist in seating at tables; present menus and extend congenialitys in accordance to department guidelines. Greet and acknowledge all arriving guests, however busy and whatever time of day. Take record and confirm restaurant reservations/cancellations as specified in departmental standards. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur. Maintain complete knowledge of: Scheduled daily activities and in-house groups. Daily house count. Hotel extension numbers. Radios carried by hotel personnel. Hours of operation of each outlet, ambiance, menu selections and price range. Features and services provided by the hotel Menu items, specials, 86d items, liquor brands, beers and non-alcoholic selections available in the Restaurant. Wine list. Table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the Restaurant. Prepare station chart and assign stations to staff following departmental procedures. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times. Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections. Guide the servers and bus a person in table set-up needs to ensure optimum service to guests. Accommodate all requests for information courteously. Accurately answers all questions regarding menus. Ensures coverage of the host stand at all times. Communicate V.I.P. arrivals and special requests to designated personnel for follow up. Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected. Extend courteous departures as guests leave the restaurant and invite them to return. Ensure tables are cleaned and reset. Complete closing duties as assigned. Oversee and check completion of staff's closing duties. Oversee all aspects of restaurant during absence of Manager and/or Supervisor. Legibly document pertinent information in restaurant log book. Be familiar with operation of P.O.S. system and manual system procedures. Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests. Assist in cashiering procedures where time demand exists. Take record and relay messages in accordance with standards. Assist in service of food and beverage as assigned. Make all varieties of coffee, tea and espresso drinks. Serve coffee, tea, espresso drinks and other designated non-alcoholic beverages. Remove soiled wares and other items from tables as assigned. Transport tray from restaurant to breakdown area; and separate wares and food as assigned. Place additional utensils and wares on tables as directed. Provides coverage in related departments as directed. Attend menu and wine tastings as scheduled. Participate in ongoing training and meetings. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.