Position Summary: Responsible for directing, coordinating, and overseeing the Hotels operations, personnel, customer service, fiscal management, information technology, and administration while promoting and exhibiting World Class Guest Service to all employees and the Isleta Resort and Casino guests. Will provide leadership and coordination in business planning, finances, accounting, budgeting, reporting, and all fiscal management aspects to leadership. Actively exercises managerial responsibility for all division internal controls and regulatory requirements. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory Agency, resort and casino regulations. Isleta Resort and Casino Guest Service Agreement All Team Members will display 100' commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino. Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Continuously assesses and develops strategic business and operational plans for division maximum efficiency and best practices. Analyzes division revenues and expenses in order to implement processes which will increase customer service, set expense controls, and cash management to produce maximum profit Establishes and implements short and long range division goals in accordance with organizational vision and strategy. Produces and manages the division operating, capital, and project budgets (as assigned) in order to meet or favorably exceed approved budgeted expectations. Interacts productively with Executive Management, Directors, and Managers in order to work as a management team, to provide feedback, exchange ideas, and further the organizational mission, vision, goals, and objectives. Oversees and enforces sufficient division internal controls to prevent fraud, loss, waste & abuse, theft, and employee and customer injury. Sets and enforces the division standards, objectives, and policies in accordance with the organizational mission. Maintains a skilled, trained, and motivated staff by providing continuous communication, feedback, and effective customer service training. Maintains updated SOPs and ensures compliance with tribal, state, and federal regulatory requirements. Ensures company and division records, documents, and electronic data are stored securely and confidentially and in accordance with current policy. Occasionally performs other duties as assigned. Accountability and Supervision: Directly supervises: Manages all subordinates in the Hotel Division. This responsibility includes: interviewing, hiring employees; planning, assigning and directing work; appraising performance; rewarding and disciplining, addressing complaints, developing and providing adequate training, resolving problems, providing feedback, enforcing operating policies and procedures, and suggestions on how to make division run more efficiently and cost-effectively.