Hotel Guest Service & Sales Representative

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POST DATE 9/12/2016
END DATE 10/12/2016

Crowne Plaza Auburn Hills Auburn Hills, MI

Auburn Hills, MI
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


1+ years prior hotel front desk guest service experience required preferably in an IHG (Crowne Plaza, Holiday Inn, Staybridge Candlewood, Intercontinental Hotel) or Hyatt hotel using the computer program called Opera. Seeking a friendly team member who enjoys anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Excellent verbal communication skills needed. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Position is part-time, hours are 3-11 pm when scheduled on a weekday. On weekends hours will sometimes be 7 am to 3 pm and sometimes they will be 3 pm to 11 pm depending on guest count. There are some nice benefits available for this part time position. Must be able to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled