Housekeeper (PM)

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POST DATE 9/15/2016
END DATE 10/14/2016

Hilton Scottsdale Resort & Villas Scottsdale, AZ

Company
Hilton Scottsdale Resort & Villas
Job Classification
Full Time
Company Ref #
hc.5219CF7A20D81E09
AJE Ref #
576186173
Location
Scottsdale, AZ
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Job overview The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The PM Housekeeper cleans hallways, elevators, service areas, stairwells and public areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. The shift for this position is 3:30pm-11:30pmWhat you will be doing Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receive assignments, priority requests, keys and supplies from Housekeeping management. Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean. Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift. Walk all assigned spaces at beginning and end of shift. Remove newspapers, service trays, empty ash receptacles, remove trash and/or linens and note any areas that require immediate cleaning. Clean public areas in accordance with policies, procedures and brand standards. Clean hallways, elevators, service areas, stairwells, etc. Perform quality check on public space televisions, telephones and lamps. Remove soiled linen, towels and trash and place in appropriate locations in the prescribed manner. Assist housekeepers with portable refrigerators, rollaway beds, cribs etc. as needed. Proper use of cleaning equipment and supplies. Respond to and resolve housekeeping requests and complaints by guests. Prompt reports to management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards. Prompt turn in to housekeeping management of all articles left in public spaces for entry into Lost and Found. On time and at work when scheduled and in proper uniform Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Report incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Any other duties / tasks as requested by management.