Job Description The Housekeeper/Stylist cleans and supplies guest rooms and related areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Impresses guests with quality and timely service in a pleasant and friendly manner. Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift. Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures and brand standards. Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors and walls, remove trash, place amenities, etc. Respond to and resolve housekeeping requests and complaints by guests. Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found. On time and at work when scheduled and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Perform special projects and other responsibilities as assigned.