Housekeeping Coordinator

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POST DATE 9/14/2016
END DATE 10/12/2016

Mandarin Oriental, Boston Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The Group Mandarin Oriental Hotel Group is the award winning owner and operator of some of the worlds' finest hotels. The Group operates luxury hotels in key leisure and business destinations. In total Mandarin Oriental employs 9,000 colleagues in three continents with 10 hotels in Asia, seven in North America and three in Europe. Strategic Intent It is the mission and intent of this position that the incumbent will take full responsibility for the tasks that are given on all aspects of the Housekeeping operation and maintenance of the hotel. Scope of Position The Office Coordinator is responsible for the efficient operation of the Housekeeping administrative duties. Organizational Structure The Office Coordinator will report directly to the Assistant Director of Housekeeping / Housekeeping Manager. Duties and Responsibilities Guest Requests Handling: Answer all telephone calls coming into the Housekeeping office. Coordinate and distribute guest requests and ensure they are addressed. Manage early arrivals/VIPs' special requests by continuously providing update for Housekeeping Managers on priority of rooms needed Update additional credits/rollaway beds and baby cots make up and delivery charges sheet daily on either shift Inform Director of Housekeeping of all requests coming in from the Residential Tower Recording Keeping: Ensure that the key distribution system is well-maintained and inventory record is updated. Record all late/absent employees on designated attendance sheet. Monitor occupancy status of guest rooms on a constant basis. Keep accurate record of all general cleaning materials/carpet shampoo/drapery maintenance/chandelier cleaning materials Keep accurate record of Room Attendant and House Attendant productivity Coordinate Lost & Found with the Security Department Maintain accurate record of all receivables into the department Other Administrative Duties: Evaluate shift assignments and prioritize work load. Assist the Housekeeping Manager in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed. Follow Housekeeping Manager's direction and call in employees, if necessary. Ensure all letters and packages are delivered in a timely manner and records are kept regularly. Requirement on Core Competencies The incumbent will require the following personal attributes: Delighting our Clients Awareness and sensitivity to the concept of luxury and quality. Responsive and genuine with customers. Sustains performance. Confident with customers. Working with Colleagues Communicates a compelling vision. Inspires co-operation and commitment. Adapts work style and ethics appropriately. Actively listens and builds on other ideas. Effectively understands and uses resources. Is culturally sensitive. Good written and verbal skills. Promoting a Climate of Enthusiasm Has energy and drive. A sense of urgency. Motivating individual. Communicates clearly. Open to feedback and learning. Possess potential to grow. Being the Best Delivering Shareholder Value Achievement orientated. Makes things happen. Has presence. Has positive impact and influence. Generates, innovative options. Adapts plans to suit change. Seeks continuous improvement opportunities. Takes a helicopter view and keeps in focus. Understands and knows the business market. Clearly understands effective operating of a hotel. Develops and implements strategy. Adapts strategies to changes. Aligns plans to strategies. Continuously seeks new opportunities. Playing by the Rules Acting with Responsibility Operates ethically. High level of personal integrity. Can identify core issues and problems. Emotionally stable and mature. Accepts feedback. Coaches others. Manages responsibilities. Requirements Mandatory Must possess 1-2 experience in the Housekeeping Department in a luxury hotel or residential property. Must possess a good written and verbal command of the English language Good computer skills and telephone manner (ref. 48898)